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Email Hosting Issues
Friday Jul 8, 2016
[Resolved] Password Replication
03:10 PM EDT
07/08/16
The incident is now closed.
01:14 PM EDT
07/08/16
Engineering has made some changes to stabilize password changes. We will continue to monitor the incident.
Users who have recently set a new password for their mailbox may notice that the password does not allow access to their mailbox using various connection methods such as mobile devices and desktop clients such as Outlook.
At this time, Webmail is recommended for users to access email as the work around. We will continue to post updates as they become available.
Users who have recently set a new password for their mailbox may notice that the password does not allow access to their mailbox using various connection methods such as mobile devices and desktop clients such as Outlook.
At this time, Webmail is recommended for users to access email as the work around. We will continue to post updates as they become available.
09:52 AM EDT
07/08/16
Our engineers have identified the cause of the password replication issues and are actively working towards resolution.
Users who have recently set a new password for their mailbox may notice that the password does not allow access to their mailbox using various connection methods such as Webmail, mobile devices and desktop clients such as Outlook.
At this time there are no workarounds. We will continue to post updates as they become available.
Users who have recently set a new password for their mailbox may notice that the password does not allow access to their mailbox using various connection methods such as Webmail, mobile devices and desktop clients such as Outlook.
At this time there are no workarounds. We will continue to post updates as they become available.
06:37 AM EDT
07/08/16
Our engineers are investigating reports of password replication for new passwords set within our control panel for a small subset of users. Users who have recently set a new password for their mailbox may notice that the password does not allow access to their mailbox using various connection methods such as Webmail/IMAP/POP/SMTP.