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Today's Issues
Tuesday Sep 6, 2016
[Resolved] Connectivity to Mailboxes
11:16 AM EDT
09/06/16
This post is being moved to the alerts section of the status page.
11:54 AM EDT
09/05/16
There are no further updates at this time. We expect the restore process to last for an extended period of time.
We will provide further updates as they become available.
We will provide further updates as they become available.
09:26 PM EDT
09/04/16
We are actively engaged in restoring recent mail data for all affected users.
This process is expected to last an extended period of time and will continue through the night.
We will provide further updates as they become available.
This process is expected to last an extended period of time and will continue through the night.
We will provide further updates as they become available.
01:05 PM EDT
09/04/16
Our engineering team has successfully restored connectivity for all affected users.
These users are now able to connect to their mailboxes but will experience the inability to view messages received since the last backup. Our engineering team is engaged in restoring all of these missing messages.
Mail delivery has been restored to normal. Previous messages sent to these users would have provided a non-deliverable message to the sender in the event it could not reach the destination mailbox.
These users are now able to connect to their mailboxes but will experience the inability to view messages received since the last backup. Our engineering team is engaged in restoring all of these missing messages.
Mail delivery has been restored to normal. Previous messages sent to these users would have provided a non-deliverable message to the sender in the event it could not reach the destination mailbox.
09:41 AM EDT
09/04/16
Our engineering team has identified the cause of this issue as a hardware failure. The process to restore connectivity for all affected users is expected to take an extended period of time.
Affected users will experience a lack of connectivity via email clients, such as Microsoft Outlook and mobile devices. These users will also experience the inability to view messages when logged in to webmail. During this process there is no effective work around.
Messages sent to these users will provide a non-deliverable message to the sender in the event it could not reach the destination mailbox.
We will provide the next update by 12:00PM CT.
Affected users will experience a lack of connectivity via email clients, such as Microsoft Outlook and mobile devices. These users will also experience the inability to view messages when logged in to webmail. During this process there is no effective work around.
Messages sent to these users will provide a non-deliverable message to the sender in the event it could not reach the destination mailbox.
We will provide the next update by 12:00PM CT.
09:41 AM EDT
09/04/16
Our engineering team has identified the cause of this issue as a hardware failure. The process to restore connectivity for all affected users is expected to take an extended period of time.
Affected users will experience a lack of connectivity via email clients, such as Microsoft Outlook and mobile devices. These users will also experience the inability to view messages when logged in to webmail. During this process there is no effective work around.
Messages sent to these users will provide a non-deliverable message to the sender in the event it could not reach the destination mailbox.
We will provide the next update by 12:00PM CT.
Affected users will experience a lack of connectivity via email clients, such as Microsoft Outlook and mobile devices. These users will also experience the inability to view messages when logged in to webmail. During this process there is no effective work around.
Messages sent to these users will provide a non-deliverable message to the sender in the event it could not reach the destination mailbox.
We will provide the next update by 12:00PM CT.
07:04 AM EDT
09/04/16
We are aware of an issue affecting users in our hosted email environment.
Affected users will experience a lack of connectivity when connecting via email clients, such as Microsoft Outlook. Impacted users will also not see email messages when logged in to webmail.
Mail delivery is not affected by this issue.
Affected users will experience a lack of connectivity when connecting via email clients, such as Microsoft Outlook. Impacted users will also not see email messages when logged in to webmail.
Mail delivery is not affected by this issue.