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Today's Issues
Thursday Jan 5, 2017
[Resolved] Webmail login errors
06:03 PM EST
01/05/17
Our Engineers have narrowed down the cause of the issues and applied the necessary fixes to restore email access for impacted accounts. Proactive measures have been taken to identify all affected users, however, there may be some that remain to be corrected. If an account is identified that still continues to experience problems, please contact support for a resolution. This incident will be closed and moved to the alerts section of our status page.
10:28 AM EST
01/05/17
Affected users may experience all or some of the following symptoms:
- The inability to access their email account
- The inability to view email messages. While message may not be visible, no email has been lost.
If a user is experiencing any of the above, please contact support so that this may be resolved.
- The inability to access their email account
- The inability to view email messages. While message may not be visible, no email has been lost.
If a user is experiencing any of the above, please contact support so that this may be resolved.
12:08 PM EST
01/04/17
Our engineers continue to investigate the subset of users that are unable to access mail through webmail or mail clients (POP/IMAP).
At this time mail delivery of new mail incoming to mailboxes for users affected by delivery delays has returned to normal.
At this time mail delivery of new mail incoming to mailboxes for users affected by delivery delays has returned to normal.
10:24 AM EST
01/04/17
Our engineers continue to investigate users that are unable to access mail through webmail or mail clients (POP/IMAP)and a small number of reports of mail bouncing prior to this issue.
We have received reports of a small subset of user mail delivery delays. Engineering is actively engaged in investigating the current issues experienced.
We have received reports of a small subset of user mail delivery delays. Engineering is actively engaged in investigating the current issues experienced.
09:58 AM EST
01/04/17
Our engineers continue to investigate users that are unable to access mail through webmail or mail clients (POP/IMAP). In addition, we've seen a small number of reports of mail bouncing prior to this issue.
09:34 AM EST
01/04/17
We are receiving reports of issues affecting our hosted email environment. When accessing webmail, a subset of users may experience the error: "An error occurred while logging into your email account. Please try again shortly." We are investigating this issue.
09:30 AM EST
01/04/17
We are receiving reports of issues affecting our hosted email environment. When accessing webmail, a subset of users may experience the error: "An error occurred while logging into your email account. Please try again shortly." We are investigating this issue.