Email Hosting Issues

On 23 August 2018, at 12:00 CDT, our Webmail authentication platform experienced an issue which caused it to be unable to serve requests. Engineers deployed a fix to address this, however, the large volume of new inbound requests (users reconnecting) caused the authentication system to reject some connections. Engineers adjusted our systems and balanced loads to accommodate the increased authentication volume. As of 18:21 CDT, access to the Webmail login page and Control Panel functionality was restored. Webmail users should no longer receive errors when accessing their mailboxes. Additionally, mail delivery was not impacted during this incident.

Engineers continue to work to resolve the issue affecting Webmail. Email remains accessible via desktop and mobile email clients. The next update will be provided by 19:00 CDT, or sooner if there is a significant status change.

Engineers continue to work to resolve the issue. Email remains accessible via email clients and mobile devices. The next update will be provided by 17:00 CDT or sooner if more information becomes available.

Engineers continue to work to resolve the issue. There are no further updates. Email remains accessible via email clients and mobile devices. The next update will be provided by 16:00 CDT or sooner if more information becomes available.

Update - In order to prevent further changes to Hosted Email accounts, the "Mailboxes" tab has been removed from within the Control Panel. Webmail access remains inaccessible as we work towards a solution. Email delivery has not been impacted and access continues to be available via email clients and mobile devices.

Update - No further updates are available at this time. Webmail continues to be inaccessible as we work towards a solution. Please note that email delivery is not impacted as a result of this. In the meantime, users may continue to manage their email via email clients and mobile devices.

Update - Our team is actively applying the necessary fixes to correct the webmail login issues. As we make progress, we ask that all administrators avoid making any changes to Hosted Email accounts from within the Control Panel. Any changes made at this time may produce an error or fail to complete. This would include password changes and changes to any attributes for the mailbox.

Update - We continue to work on resolving the issue. No further details available at this time. Email remains accessible via email clients and mobile devices.

We are actively working towards a resolution. Mail is still accessible via mail clients such as Outlook or mobile devices.

More updates will be posted as they become available.

Update - Affected users will receive the following error "Too Many Requests. Please wait a minute and try again" when attempting to log in to webmail.

We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.