Resolved - Webmail Settings are now accessible within the webmail portal. The incident is now closed.
Mail Delivery was not impacted.
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Today's Issues
Wednesday Mar 20, 2019
[Resolved] Hosted Email Webmail Settings Not Loading
03:54 PM EDT
03/20/19
03:33 PM EDT
03/20/19
We've received reports of some users of our Hosted Email service unable to access the settings portion of Webmail. This includes accessing the Incoming Email and Spam Settings section.
Users are experiencing Webmail freezing and eventually fail with the error:
There was an error processing your request. Please try again shortly.
Error Code: undefined
Engineers are investigating
Users are experiencing Webmail freezing and eventually fail with the error:
There was an error processing your request. Please try again shortly.
Error Code: undefined
Engineers are investigating
[Resolved] Hosted Email Connectivity
09:17 AM EDT
03/20/19
Resolved - The incident is now closed. Mail delivery was not impacted.
08:49 AM EDT
03/20/19
We have seen an improvement in connectivity and the vast majority of impacted users should no longer be experiencing intermittent password prompts. We are still monitoring the connections and are working towards full resolution.
Mail delivery is not impacted.
Mail delivery is not impacted.
08:10 AM EDT
03/20/19
We are continuing to investigate this issue to bring around a resolution. Affected users are encouraged to use Webmail in the interim.
We will provide more updates as they become available.
We will provide more updates as they become available.
06:55 AM EDT
03/20/19
We are continuing to investigate this issue to bring around a resolution. We will provide more updates as they become available.
06:09 AM EDT
03/20/19
We are investigating an issue that is impacting access to our Hosted Email environment for a small subset of users. Affected users may experience continuous password prompts in their mail-clients. Affected users are encouraged to use Webmail in the interim.