At this time the root cause has been identified and remedied. A small sub-set of customers remain impacted and our Engineering team is working towards full resolution.
We encourage customers to contact our support team via phone or chat if their Hosted Email users are experiencing the following:
-User cannot access webmail (online platform)
-User experiences errors when navigating through their sub-folders
< Back to Dashboard
Today's Issues
Monday Nov 7, 2022
[Resolved] Hosted Email Disruption (update)

01:45 PM EST
11/09/22

03:59 AM EDT
11/04/22
Engineers have identified the Issue and continue to actively work towards a full resolution. A small sub-set of users may still be impacted, our team are remedying these on a case by case basis.

06:05 PM EDT
11/02/22
At this time our Engineers have identified the issue and have corrected a large majority of affected users. A select few may still experience trouble with accessing their folders. We are working to correct these remaining users.

04:00 AM EDT
11/02/22
We are actively working towards a full resolution. More updates will be provided as they become available.

01:23 AM EDT
11/02/22
Engineers have identified the issue - We are actively working towards a resolution. More updates will be provided as they become available.

11:55 PM EDT
11/01/22
Affected users may be unable to login into mail clients such as Outlook/MAC, some customers might have some folders inaccessible, and some might have webmail login issues. We will provide another update at 12:00am CDT.